Refund Policy

1. One-time payment per case or package

The purchase of a case or package of forms provides access to digital services that may include guided questionnaires, information organization, automated review, document generation, and other features described at the time of purchase.

Unless expressly stated otherwise, these services are acquired through a one-time payment and do not constitute a subscription.

2. Refund before starting to use the service

The user may request a full refund within seven (7) calendar days after purchase, provided that:

1. they have not begun to substantially complete the questionnaire;

2. they have not generated, downloaded, exported, or used forms or documents;

3. they have not received a personalized review or assistance associated with the package; and

4. they have not used a substantial part of the acquired features.

Creating an account, logging in, or reviewing the general instructions does not by itself eliminate the right to request a refund.

3. Refunds after starting the service

Once the user has begun to substantially use the service, generated documents, or received the main benefit of the digital product, the purchase will generally not be refundable.

However, AxiaGPT may grant a total or partial refund when, after reviewing the case, it determines that:

— a technical failure attributable to AxiaGPT prevented the use of an essential part of the service;

— the purchased product was not enabled in the corresponding account;

— the user received a product materially different from the one described at the time of purchase;

— AxiaGPT cannot provide the purchased package or feature; or

— other exceptional circumstances exist that justify the refund.

Each request will be evaluated reasonably and in good faith.

4. Technical problems

Before issuing a refund for a technical problem, AxiaGPT may request reasonable information from the user to identify and correct the issue, such as screenshots, a description of the error, the device used, or the browser.

If AxiaGPT fails to correct a substantial failure attributable to the platform within a reasonable time, the user may receive:

— corrected access to the service;

— replacement of the product;

— credit for another package; or

— a total or partial refund, as applicable.

This section does not cover problems caused by incompatible devices, lack of internet connection, outdated browsers, incorrect information provided by the user, or third-party services outside AxiaGPT’s reasonable control.

5. Duplicate or unrecognized charges

Confirmed duplicate charges will be fully refunded.

When the user does not recognize a charge, they must contact AxiaGPT as soon as possible so that we can investigate the transaction. AxiaGPT may request reasonable information to verify the identity of the account holder or of the payment method.

Nothing in this policy limits the rights a cardholder may have against their bank or payment provider.

6. Incorrect package selection

The user is responsible for reviewing the description and requirements of the package before purchasing it.

If the user purchases the wrong package and has not yet used it substantially or generated documents, AxiaGPT may:

— exchange it for the correct package;

— apply the payment as credit;

— charge or refund the price difference; or

— issue a refund, depending on the circumstances.

AxiaGPT does not guarantee a refund when the user has incorrectly selected a package after having used its features or generated documents.

7. Decisions by USCIS, the Department of State, or other authorities

Refunds will not be granted solely because:

— an application, petition, or filing is rejected, denied, returned, delayed, or abandoned;

— an authority requests additional documents or evidence;

— laws, fees, forms, policies, or processing times change;

— the user changes their mind after using the service;

— the user is not eligible for the immigration benefit they intended to apply for;

— the user provides incorrect, incomplete, or false information; or

— the user does not follow the instructions of the relevant authority.

AxiaGPT is a preparation and self-service tool. It does not control or guarantee the decisions of USCIS, the Department of State, consulates, courts, or other government entities.

8. Government fees and payments to third parties

The price paid to AxiaGPT corresponds to the use of the software and the services described at the time of purchase.

Fees charged directly by USCIS, the Department of State, consulates, translation providers, postal services, independent professionals, or other third parties are not payments to AxiaGPT and cannot be refunded by Samaro, Inc.

When AxiaGPT facilitates access to a third-party service, any refund related to that service may also be subject to the conditions of the corresponding provider.

9. Case Watch

Case Watch is a separate tracking and notifications service and is not part of the one-time payment for form preparation, unless expressly stated otherwise.

The user may cancel Case Watch to avoid future charges. Cancellation does not automatically generate a refund for periods that have already begun.

A refund may be granted when:

— a duplicate charge exists;

— a charge is made after an effective cancellation;

— the service was not enabled; or

— a failure attributable to AxiaGPT substantially prevents providing the contracted service.

Cancelling Case Watch does not automatically cancel or refund the purchase of a case or package of forms.

10. Promotions, discounts, and credits

Refunds will be calculated on the amount actually paid by the user, not on the regular price of the product.

Promotional credits, coupons, discounts, and free benefits have no cash value and are non-refundable, unless applicable law provides otherwise.

11. How to request a refund

To request a refund, the user must contact AxiaGPT through the email or form available on the Contact page and include:

— full name;

— email address associated with the account;

— approximate date of purchase;

— name of the product or package;

— reason for the request; and

— any information reasonably necessary to locate the transaction.

For security, the user must not send full credit card numbers, passwords, Social Security numbers, or sensitive immigration documents by email.

12. Review of the request

AxiaGPT will endeavor to review requests within five (5) business days after receiving the necessary information.

Approval or rejection will be communicated to the user by email. AxiaGPT may request additional information when reasonably necessary to evaluate the request.

13. Refund processing

Approved refunds will be sent to the original payment method, sent to the original payment method and in the same currency in which the transaction was made unless this is not technically possible or the law allows another method. AxiaGPT is not responsible for exchange-rate variations or international fees charged by your bank.

After AxiaGPT issues the refund, the bank or payment provider may take several additional business days to reflect it in the user’s account. These times depend on the financial institution and are not under AxiaGPT’s control.

14. Fraud, abuse, and chargebacks

AxiaGPT may reject fraudulent, duplicate, abusive requests, or requests submitted after the user has received and substantially used the digital product.

Before initiating a dispute or chargeback, we invite the user to contact AxiaGPT to try to resolve the problem directly. This provision does not limit the consumer’s legal rights or their right to contact their card issuer.

AxiaGPT may retain records reasonably necessary to respond to a payment dispute, including transaction receipts, acceptance of the conditions, access to the service, document generation, and communications related to the purchase.

15. Consumer legal rights

This policy does not eliminate or limit refund, cancellation, or remedy rights that cannot be waived under applicable law.

When a conflict exists between this policy and a mandatory consumer-protection rule, the applicable rule will prevail.

16. Modifications

Samaro, Inc. may modify this Refund Policy from time to time.

The version applicable to a purchase will, in principle, be the one that was in force and presented to the user at the time of completing the transaction, unless a later modification is more favorable to the user or is necessary to comply with the law.

17. Contact

Questions or requests related to this policy may be sent through the information published on the AxiaGPT Contact page.

Samaro, Inc.

Platform: AxiaGPT