Refund Policy

1. One-time payment per case or package

Purchasing a case or package of forms provides access to digital services that may include guided questionnaires, information organization, automated review, document generation, and other features described at the time of purchase.

Unless expressly stated otherwise, these services are purchased through a one-time payment and are not a subscription.

2. Refund before you start using the service

You may request a full refund within seven calendar days after purchase, provided that you:

a) have not substantially started completing the questionnaire;

b) have not generated, downloaded, exported, or used forms or documents;

c) have not received a personalized review or assistance associated with the package; and

d) have not used a substantial part of the purchased features.

Creating an account, signing in, or reviewing the general instructions does not by itself remove the right to request a refund.

3. Refunds after you start the service

Once you have substantially started using the service, generated documents, or received the main benefit of the digital product, the purchase will generally not be refundable.

However, AxiaGPT may grant a full or partial refund when, after reviewing the case, it determines that:

a) a technical failure attributable to AxiaGPT prevented the use of an essential part of the service;

b) the purchased product was not enabled on the corresponding account;

c) you received a product materially different from the one described at the time of purchase;

d) AxiaGPT cannot provide the purchased package or feature; or

e) other exceptional circumstances justify a refund.

Each request will be evaluated reasonably and in good faith.

4. Technical problems

Before issuing a refund for a technical problem, AxiaGPT may ask you for reasonable information to identify and fix the issue, such as screenshots, a description of the error, or the device or browser used.

If AxiaGPT cannot fix a substantial failure attributable to the platform within a reasonable time, you may receive:

a) corrected access to the service;

b) a replacement product;

c) credit toward another package; or

d) a full or partial refund, as appropriate.

This section does not cover problems caused by incompatible devices, lack of internet connection, outdated browsers, incorrect information you provided, or third-party services beyond AxiaGPT’s reasonable control.

5. Duplicate or unrecognized charges

Confirmed duplicate charges will be fully refunded.

If you do not recognize a charge, you should contact AxiaGPT as soon as possible so that AxiaGPT can investigate the transaction. AxiaGPT may request reasonable information to verify the identity of the account holder or of the payment method.

Nothing in this policy limits the rights a cardholder may have against their bank or payment provider.

6. Selecting the wrong package

You are responsible for reviewing the package description and requirements before purchasing it.

If you buy the wrong package and have not yet substantially used it or generated documents, AxiaGPT may:

a) exchange it for the correct package;

b) apply the payment as credit;

c) charge or refund the price difference; or

d) issue a refund, depending on the circumstances.

AxiaGPT does not guarantee a refund when you selected the wrong package after using its features or generating documents.

7. Decisions by USCIS, the Department of State, or other authorities

Refunds will not be granted solely because:

a) an application, petition, or process is rejected, denied, returned, delayed, or abandoned;

b) an authority requests additional documents or evidence;

c) laws, fees, forms, policies, or processing times change;

d) you change your mind after using the service;

e) you are not eligible for the immigration benefit you intended to request;

f) you provide incorrect, incomplete, or false information; or

g) you do not follow the instructions of the corresponding authority.

AxiaGPT is a preparation and self-service tool. It does not control or guarantee the decisions of U.S. Citizenship and Immigration Services (USCIS), the Department of State, consulates, courts, or other government entities.

8. Government fees and third-party payments

The price paid to AxiaGPT corresponds to the use of the software and the services described at the time of purchase.

Fees charged directly by USCIS, the Department of State, consulates, translation providers, postal services, independent professionals, or other third parties are not payments to AxiaGPT and cannot be refunded by Samaro, Inc.

When AxiaGPT facilitates access to a third-party service, any refund related to that service may also be subject to the conditions of the corresponding provider.

9. Case Watch

Case Watch (case tracking) is a separate tracking and notification service and is not part of the one-time payment for form preparation, unless expressly stated otherwise.

You may cancel Case Watch to avoid future charges. Cancellation does not automatically trigger a refund for periods that have already started.

A refund may be granted when:

a) there is a duplicate charge;

b) a charge is made after an effective cancellation;

c) the service was not enabled; or

d) a failure attributable to AxiaGPT substantially prevents the contracted service from being provided.

Cancelling Case Watch does not automatically cancel or refund the purchase of a case or package of forms.

10. Promotions, discounts, and credits

Refunds will be calculated on the amount you actually paid, not on the regular price of the product.

Promotional credits, coupons, discounts, and free benefits have no cash value and are not refundable, unless applicable law provides otherwise.

11. How to request a refund

To request a refund, write to admin@axiagpt.com, the address published on the Contact page, and include:

a) your full name;

b) the email address associated with the account;

c) the approximate date of purchase;

d) the name of the product or package;

e) the reason for the request; and

f) any information reasonably necessary to locate the transaction.

For security, do not send full credit card numbers, passwords, Social Security numbers, or sensitive immigration documents by email.

12. Review of the request

AxiaGPT will try to review requests within five business days after receiving the necessary information.

The approval or denial will be communicated to you by email. AxiaGPT may request additional information when reasonably necessary to evaluate the request.

13. Refund processing

Approved refunds will be sent to the original payment method and in the same currency as the transaction, unless this is not technically possible or the law allows another method. AxiaGPT is not responsible for exchange-rate variations or international fees charged by your bank.

After AxiaGPT issues the refund, the bank or payment provider may take several additional business days to reflect it in your account. These times depend on the financial institution and are not under AxiaGPT’s control.

14. Fraud, abuse, and chargebacks

AxiaGPT may reject requests that are fraudulent, duplicate, abusive, or submitted after you have received and substantially used the digital product.

Before starting a dispute or chargeback, AxiaGPT invites you to contact it to try to resolve the problem directly. This provision does not limit your legal rights as a consumer or your right to contact your card issuer.

AxiaGPT may retain records reasonably necessary to respond to a payment dispute, such as transaction receipts, acceptance of the conditions, access to the service, document generation, and communications related to the purchase.

15. Consumer legal rights

This policy does not remove or limit refund, cancellation, or repair rights that cannot be waived under applicable law.

Where there is a conflict between this policy and a mandatory consumer protection rule, the applicable rule will prevail.

16. Changes

Samaro, Inc. may change this Refund Policy from time to time.

The version applicable to a purchase will, in principle, be the one that was in force and presented to you when completing the transaction, unless a later change is more favorable to you or is necessary to comply with the law.

17. Contact

Questions or requests related to this policy may be sent to admin@axiagpt.com, the address published on AxiaGPT’s Contact page.

Samaro, Inc.

Platform: AxiaGPT